Terms & Policies

Acceptable Use Policy Activities that aren't permitted on the Blaze Mobile network. Accessibility Policy Our commitment to making services accessible to people with disability. Website Terms & Conditions Terms governing your use of the Blaze Mobile website. App Terms & Conditions Terms governing your use of the Blaze Mobile app. AutoPay Terms How recurring automatic billing works and how to cancel. Billing Policy How and when invoices are issued, methods of payment and dispute steps. Critical Information Summary Plain-English summary of the Fusion 50 plan: inclusions, price, contract length, key terms. Standard Form of Agreement (SFOA) The master contract that sets out the terms of your service with Blaze Mobile. Complaints Handling Policy How to raise a complaint, how it's handled, and your escalation rights. Credit Management Policy How credit assessments work and overdue-account procedures. Domestic & Family Violence Policy Protections and tailored support for customers affected by family violence. Fair Use Policy Expectations around reasonable use of unlimited-style inclusions. Financial Hardship Policy Support if struggling to pay — assessment process and assistance options. International Direct Dial (IDD) Rates Per-minute charges for outbound international calls from Australia, by destination. Payment Assistance Policy Short-term arrangements available when you need flexibility. Privacy Policy What personal information we collect, how we use it, and your rights.