Terms & Policies

Everything you need to know about your service with BlazeMobile. Each document below opens as a PDF.

Terms & Policies

The contracts, policies and reference documents that govern your service with BlazeMobile — listed A–Z.

Acceptable Use Policy Activities that aren't permitted on the BlazeMobile network.
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Accessibility Policy Our commitment to making services accessible to people with disability.
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App Terms & Conditions Terms governing your use of the BlazeMobile app.
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AutoPay Terms How recurring automatic billing works and how to cancel.
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Billing Policy How and when invoices are issued, methods of payment and dispute steps.
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BlazeMobile Fusion 50 — Critical Information Summary Plain-English summary of the Fusion 50 plan: inclusions, price, contract length, key terms.
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BlazeMobile Standard Form of Agreement (SFOA) The master contract that sets out the terms of your service with BlazeMobile.
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Complaints Handling Policy How to raise a complaint, how it's handled, and your escalation rights.
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Credit Management Policy How credit assessments work and overdue-account procedures.
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Domestic & Family Violence Policy Protections and tailored support for customers affected by family violence.
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Fair Use Policy Our expectations around reasonable use of unlimited-style inclusions.
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Financial Hardship Policy Support if you're struggling to pay — assessment process and assistance options.
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Formal Complaints Policy The formal escalation process when an initial complaint remains unresolved.
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International Direct Dial (IDD) Rates Per-minute charges for outbound international calls from Australia, by destination country.
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Payment Assistance Policy Short-term arrangements available when you need flexibility.
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Privacy Policy What personal information we collect, how we use it, and your rights.
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