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📱 Getting started with eSIM
An eSIM (embedded SIM) is a digital SIM built into your phone. Instead of inserting a plastic card, your phone downloads the SIM profile and stores it securely on a chip. The mobile experience is identical — calls, texts and data all work the same way — but you can switch between carriers in minutes without ever swapping hardware.
Dial *#06# on your phone. If you see an EID number listed alongside the IMEI, your phone is eSIM-ready. As a guide, eSIM is supported on iPhone XS and newer, Pixel 3 and newer, Samsung Galaxy S20 and newer, and most flagship Android phones from 2020 onwards.
Once your BlazeMobile eSIM/service is activated, you will receive a QR code and activation details on your registered email address. Please follow the instructions provided in the email to install and activate your BlazeMobile eSIM.
Yes. You can move your BlazeMobile eSIM to a new phone using the eSIM transfer feature available in your device settings. Please follow your phone manufacturer's instructions to transfer the eSIM.
BlazeMobile is an eSIM-only carrier, so we can only activate service on devices with eSIM hardware. If your current phone isn't eSIM-capable, you'll need to upgrade before joining BlazeMobile. Most flagship phones from the last few years support eSIM, including budget Pixel and iPhone SE models.
✅ Activation
Open the BlazeMobile app and go to the Home screen. Any SIM showing a Ready to Activate status badge is waiting to be activated. Tap the three-dot menu () on that service card and select Activate Your SIM.
First-time only — KYC verification.
If this is your first activation on the account you'll see a Verification required prompt. Tap Okay and complete the one-time KYC:
- Document Type — Passport, Driver Licence or Visa.
- Date of Birth.
- First Name and Last Name — exactly as they appear on the document.
- Document Number — passport number, licence number or visa number.
Tap Confirm. You'll see a KYC completed screen with a green Verification successful banner. If you've already completed KYC on a previous activation, this step is skipped automatically — you go straight to the next screen.
Then choose one of two options:
- Choose a new number — BlazeMobile assigns you a fresh Australian mobile number.
- Transfer your existing number — keep your current number by porting it in from your old carrier.
Complete the steps and tap Submit Request. Activation typically completes within a few minutes and the status badge on your Home screen updates to Active (shown in green) once it's live.
KYC (Know Your Customer) is a one-time identity check we run before activating your first BlazeMobile service. You'll be asked for a government-issued document (Passport, Driver Licence or Visa), your date of birth, and the name that appears on the document.
Do it once, skip it after. KYC is tied to your BlazeMobile account, not to each SIM. If you've already completed KYC on a previous activation, any new SIM you activate on the same account skips the KYC step and goes straight to the Choose a new number / Transfer your existing number screen.
A Ready to Activate badge means your SIM profile has been created and assigned to your account, but it hasn't been activated yet. You'll see the SIM number (ICCID) on the card but no phone number yet. Tap the three-dot menu on the card and select Activate Your SIM to complete the process.
When you choose a new number, activation usually completes within a few minutes. You'll see the status on your Home screen update from Ready to Activate to Active. Once active, your phone number is shown on the service card and your mobile data, calls and SMS are ready to use.
Yes. Each service card on the Home screen displays a Nickname field alongside the phone number. You can set or change the nickname at any time from the service card — handy for telling multiple SIMs apart on a family plan (e.g. "Alicia", "Kids iPad").
Wait a few minutes and pull down to refresh the Home screen. If the badge still hasn't changed, try toggling Airplane mode off and on, or restart your device to prompt it to register on the network. If the issue persists after 15 minutes, contact our support team at support@blazemobile.com.au.
🔄 Port in (keep your number)
Yes. BlazeMobile supports number porting (also called "port in"), which lets you bring your existing Australian mobile number across from any carrier. Your number stays exactly the same — only your SIM and carrier change.
During SIM activation, choose Transfer your existing number. You'll be asked to fill in the following details:
- Your SIM Number — pre-filled automatically from your BlazeMobile account.
- Your existing mobile number — the number you want to keep.
- Your current provider — select from the dropdown list.
- Connection type — choose Prepaid or Postpaid to match your current account type.
- An additional detail based on your connection type:
- Prepaid — enter your Date of Birth as registered with your current carrier.
- Postpaid — enter your existing account (billing) number from your current carrier.
- Tap Send Verification Code — a code is sent to your existing number to confirm ownership.
- Enter the code and tap Submit Request to complete the port.
Most ports complete within a few minutes to a couple of hours. In rare cases it can take up to one business day. During the port, you may briefly lose service on your old SIM — this is normal. Once complete, your existing number is active on your BlazeMobile eSIM and the service card on your Home screen will show Active.
No — do not cancel your old plan first. If you cancel before the port completes, you may lose your number permanently. Simply submit the port request through the BlazeMobile app. Once the port is successful, your old carrier's service ends automatically.
Have the following ready before you start:
- Your current mobile number (the one you want to keep)
- Your current carrier name
- Whether your existing plan is Prepaid or Postpaid
- For Prepaid: your Date of Birth as registered with your current carrier
- For Postpaid: your existing account (billing) number
- Access to your current SIM (to receive the verification SMS)
Make sure your existing SIM is still active and has mobile signal. The verification SMS is sent to your current number on your old carrier — not to the BlazeMobile app. If you haven't received it after a minute, tap Send Verification Code again. If the issue continues, check that the mobile number you entered is correct, or contact us at support@blazemobile.com.au.
If you have more than one SIM on your account, the Main Service toggle determines which number is highlighted as your primary line in the BlazeMobile app — useful for quickly identifying your personal number on a family or multi-SIM plan. You can change this at any time from the service card on your Home screen.
Port requests can fail if:
- The mobile number entered doesn't match what's on your old carrier's account
- You selected the wrong connection type (Prepaid vs Postpaid)
- Your old account has an outstanding debt or is already cancelled
- The number is under a port freeze or barred for porting
📲 BlazeMobile app
You can sign up for BlazeMobile directly through the BlazeMobile app. Download the app from the App Store or Google Play Store using the link provided in the application section and follow the steps to create your account, choose a plan, and activate your eSIM.
Sign-up itself only needs the basics — a valid email address, your first name, last name and a password. That's enough to create your BlazeMobile account.
The rest is only asked for when you go to purchase a plan — a payment method (debit or credit card) to check out, and a government-issued ID (Passport, Driver Licence or Visa) for our one-time KYC identity check at first activation.
If you forgot your app password, you can reset it using OTP authentication. Since the app uses two-factor authentication and OTP-based login, simply select the Forgot Password option and follow the OTP verification process to create a new password.
Absolutely — BlazeMobile works great on any eSIM-capable device, including select iPads and Android tablets that support eSIM. Since BlazeMobile is an eSIM-only service, just make sure your tablet has built-in eSIM support before getting started. You can quickly check by looking under your device's Settings for a "Mobile Data" or "Add eSIM" option. If it's there, you're all set!
⚙️ Account settings
Open the BlazeMobile app, tap the profile icon (top-right of the Home screen), then go to Account Settings → Edit Profile. You can update your name and mobile number. Please note that your email address and date of birth cannot be changed once your account is created.
Open the BlazeMobile app and go to Account Settings → Billing. You can view your current charges, payment history, and next renewal date at a glance. A PDF invoice is also available for every billing cycle — simply tap on any bill to download and save it to your device.
Account Settings → My Orders lists every plan purchase, top-up or add-on you've ever ordered, with the date, amount paid and order status (Active, Completed, Cancelled or Pending). Use it as a quick receipt log or to re-purchase a previous top-up.
Go to Account Settings → Payment Methods. Tap + Add new card to register a new debit or credit card. To manage an existing card, tap the three-dot menu () on the card — from there you can remove it or set it as the default. Future renewals will automatically charge your default card.
Note: your primary (default) payment method can't be removed — at least one card must remain on the account at all times. If you want to remove your current default, add or promote another card as the default first, then remove the old one.
Go to Account Settings → Help & Support. From here you can email our support team directly at support@blazemobile.com.au, browse the FAQ for instant answers, and view our Terms & Policy.
Yes — go to Account Settings → Appearance and choose Light, Dark or System (which follows your phone's setting and switches automatically at sunset/sunrise on iOS).
Open Account Settings and scroll to the bottom — tap Logout. Your eSIM and service keep running as normal; you'll just need to log back in with your email, password, and OTP verification next time you open the app to view your usage or make changes.
🛠️ Manage your service
Tapping the three-dot menu () on an active or suspended service card opens four options — everything you need to run that SIM lives here:
- Manage Service — change your number, edit the Network Profile, port out, resend the eSIM QR, suspend, resume or cancel the plan, and contact support about that SIM.
- Set as Main Service — mark this number as your primary line in the app (useful on multi-SIM accounts).
- Edit Nickname — rename this SIM (e.g. "Alicia's iPhone", "Kids iPad") so it's easy to identify on the Home screen.
- Policy Requests — see the status of every request you've submitted for this SIM (Suspend, Resume, Number Change, Network Profile change, etc.) with timestamps and outcomes.
From the Home screen, tap your service card, then Manage Service → Number Change. Choose a new number from the list of available numbers and confirm. The change usually takes 5 – 15 minutes to activate. Your eSIM stays the same — only the phone number is updated.
Note: the Number Change option is only visible for services with an Active status. It doesn't appear on SIMs that are still Ready to Activate, In Progress or otherwise not yet activated.
Manage Service → Change Network Profile opens the Network Policies screen, where you can enable or disable individual services on your line — calls, SMS, MMS, mobile data, voicemail, international roaming and IDD (International Direct Dialling). Use it when you want fine-grained control over what's switched on for your number; for example, turning data off for a child's phone, blocking outgoing SMS to stop premium-SMS charges, disabling IDD to prevent outgoing international calls, or disabling roaming before you fly home. Toggle the services you want, then tap Submit Request to apply the changes — they usually take effect within a few minutes.
Each toggle controls a specific service on your line. Turning it off blocks that activity at the network level, even before it reaches your phone:
- Incoming Calls — calls dialled to your number. Off = callers hear an unavailable message.
- Outgoing Calls — calls you make from your phone. Off = the call won't connect.
- Call Hold — ability to put a call on hold and take a second one. Off = call-waiting and hold are disabled.
- Caller ID — whether your number is shown when you call out. Off = your number is presented as Private/Withheld.
- Voicemail — voicemail box for missed/rejected calls. Off = callers can't leave a message.
- Data — mobile data over 4G/5G. Off = no internet over the cellular network (Wi-Fi still works).
- Incoming SMS — text messages sent to your number. Off = senders get a delivery failure.
- Outgoing SMS — text messages you send. Off = SMS won't send (including premium-rate codes).
- MMS — picture/video messaging. Off = no MMS send or receive.
- Roaming — using your service overseas. Off = no calls, SMS or data outside Australia.
- IDD (International Direct Dialling) — outgoing calls from Australia to international numbers. Off = your phone can't dial overseas numbers, even if you have calling credit. On by default.
No. Changes are only sent to the network when you tap Submit Request at the bottom of the Network Policies screen. If you back out without submitting, your settings stay exactly as they were. After you submit, you'll see a confirmation and the new policy is normally active within a few minutes — you can re-open the screen any time to verify the current state of each toggle.
Manage Service → Port out gives you the account information you need to start a port with your new carrier (account number, account name and ID). The new carrier owns the port request itself — just provide them the details from this screen. Don't cancel your BlazeMobile plan first or the port will fail.
Manage Service → Resend eSIM QR code. The QR code and activation details are emailed to your registered address immediately.
Yes — Manage Service → Suspend. Billing pauses for the suspension period and resumes automatically when it ends. Your phone number is held during the suspension so you don't lose it. You can resume early at any time by tapping Resume.
Go to Manage Service → Cancel. BlazeMobile plans are month-to-month, so your service runs until the last day of your current billing month. Once cancelled, no further charges are applied and your service ends at the close of that billing period.
Changed your mind? You can re-activate the service from the same card in the BlazeMobile app — no need to sign up again or repeat KYC. Your account, saved payment methods and history stay in place; just choose a plan and reactivate.
The best way to contact us about a specific service is by email at support@blazemobile.com.au. Include your registered email address and a short description of the issue so we can assist you as quickly as possible.
Tap the three-dot menu () on the service card you want to promote and choose Set as Main Service. That number is now highlighted as your primary line across the BlazeMobile app — handy on a Couple or Family plan so it's obvious which SIM is yours. You can change the main service at any time from the same menu on any other card.
Tap the three-dot menu () on the service card and choose Edit Nickname. Type the new label (e.g. Alicia's iPhone, Kids iPad, Work) and confirm — the change appears on the Home screen straight away. Nicknames are private to your app; they're not shown to callers or on invoices.
Tap the three-dot menu () on the service card and choose Policy Requests. This screen lists every request you've submitted for that SIM — Suspend, Resume, New Number, Network Profile changes and so on — with the request ID, the last-updated timestamp and its current status:
- Completed (green) — the change is live on your service.
- Pending (yellow) — the request is being processed.
- Failed (red) — the change didn't apply. Retry from the same menu, or contact support@blazemobile.com.au if it keeps failing.
Handy check any time you're wondering whether a suspend/resume/network-profile toggle actually went through.
💳 Plans & pricing
Single (1 SIM · 50 GB · $25/month) suits a solo user. Couple (2 SIMs · 100 GB shared · $50/month) is built for couples or small households who share data. Family × 3 (3 SIMs · 150 GB shared · $75/month) and Family × 4 (4 SIMs · 200 GB shared · $100/month) cover most households. For larger households there's Family XL — scale from 5 SIMs (250 GB · $125/month) up to as many as you need; data and price grow at $25/50 GB per extra SIM. Every plan is month-to-month with no lock-in.
No. Every BlazeMobile plan is month-to-month with no lock-in contract. You can change plans, pause your service or cancel any time from the app.
No. Data allowances are valid for the 30-day billing period only — any unused data at the end of the month cannot be rolled over to the next month.
On Couple and Family plans, data sharing across all active SIMs on the account is automatic — there's nothing to set up. Whichever SIM needs data draws from the shared pool until the pool runs out.
Once you've used your full data allowance, your internet speed is reduced rather than cut off entirely — you can still browse and use apps, just at a slower rate. To restore full speeds, upgrade to a larger plan from the BlazeMobile app.
🧾 Account & billing
Your first charge happens the moment you confirm a plan. After that, you're charged at the start of each new 30-day cycle. You'll always see the next renewal date inside the BlazeMobile app.
Open the BlazeMobile app and go to Account → Payment methods. You can add a new card, set a default and remove old ones at any time. Updates apply to your next charge.
In the BlazeMobile app, go to Account Settings and navigate to the Billing section under Invoices to view your invoices after purchasing a plan.
You can delete your account in either of these ways:
- From the BlazeMobile app — go to Account Settings and select Delete Account.
- By email — send a request to support@blazemobile.com.au from the address on your account.
📶 Network & coverage
BlazeMobile operates on Australia's leading mobile network, Optus, with 5G and 4G coverage available to over 98.5% of the population. You can view detailed coverage information on the Coverage Map page.
Yes. Every BlazeMobile plan includes both 4G and 5G access at no extra cost. To use 5G, you will need a 5G-compatible phone and coverage in a supported area. Speeds may go up to 100 Mbps depending on network availability.
If you are facing network issues, try manually selecting the network from your phone's mobile network settings. You can also toggle Airplane mode or restart your device.
Yes, Wi-Fi calling is supported on most modern eSIM-capable devices. When you have a strong Wi-Fi connection but weak mobile signal, calls and SMS automatically route over Wi-Fi. Enable it in your phone's settings under Mobile / Cellular → Wi-Fi calling.
🌏 International roaming
No. International roaming isn't included in your Blaze Mobile Fusion 50 plan. Your unlimited standard national talk and text and 50GB monthly data are for use in Australia only.
The Daily Roaming Pack (DRP) is Blaze Mobile's roaming add-on for Zone 1 destinations. It costs $5 per day and includes 5GB of data plus unlimited standard talk and text, valid for 24 hours or until you use 5GB — whichever happens first (our Fair Use Policy applies).
No — there's nothing to buy in advance. The Daily Roaming Pack activates automatically the first time you use talk, text or data in an eligible Zone 1 destination. If you'd rather not use roaming at all, you can turn it off before you travel.
The Daily Roaming Pack works in Blaze's eligible "Zone 1" destinations — around 150 countries and territories, including popular destinations like New Zealand, the United States, the United Kingdom, Japan, Singapore, Indonesia, Thailand, and most of Europe.
A separate, smaller list of "Zone 2" destinations is supported on pay-as-you-go (PAYG) rates instead of the Daily Roaming Pack. You're charged per MB, per minute, or per SMS at published Zone 2 rates rather than a flat daily fee. If a country isn't listed under Zone 1 or Zone 2, roaming won't work there.
Not quite — a small number of Zone 1 destinations are marked with an asterisk on the published list to show that data roaming may not be available there, even though voice and text may still work. Check the current destination list before you travel if you're relying on mobile data.
Yes. If you use more than 5GB, or keep using your service after 24 hours, another $5 Daily Roaming Pack is automatically applied — there's no cap on how many can be applied in a day. If you're a heavy data user while travelling, keep an eye on usage in the Blaze Mobile app.
Roaming charges are billed in arrears. They're added to your next monthly bill after you return (or after the usage is reported to us), not charged in real time while you're overseas. Your $25 base plan charge is billed separately, in advance.
You can enable roaming directly from the Blaze Mobile app:
Blaze Mobile app → Select the service → Click the icon next to the service → Manage Service → Change Network Profile → Turn Roaming on or off
Turn off international roaming directly from the Blaze Mobile app to avoid roaming charges.
No. Your included Australian talk, text and data can't be used overseas at all — while travelling, you're using the Daily Roaming Pack (or Zone 2 PAYG) allowance instead, not your domestic plan.
Yes — standard talk and text is included in the Daily Roaming Pack, so calling and texting from a Zone 1 country is covered under your $5/day charge, subject to our Fair Use Policy.
No — that's a different feature (international calling from Australia), which isn't currently supported on the Blaze Fusion 50 plan. Roaming only applies to using your phone while you are physically overseas.
Yes — Blaze sends you an SMS every time a Daily Roaming Pack is automatically applied, so you have visibility while you're travelling. These notifications may occasionally be delayed.
You can check estimated usage in the Blaze Mobile app, but roaming usage records depend on overseas carriers reporting data back to us, so figures can be delayed and should be treated as a guide rather than an exact, live total.
Per service. Each active eSIM is charged its own $5/day Daily Roaming Pack (or its own Zone 2 PAYG charges) if it's used while roaming. Unlike your Australian data, which pools across all eSIMs on the account, roaming charges and allowances are not shared or pooled.
Yes. Because roaming is billed in arrears, any roaming charges you've already incurred remain payable even after your service is cancelled, and there's no pro-rata refund for the remainder of the billing month.
Both roaming and IDD (International Direct Dialling) must be enabled for outgoing calls to Australia while overseas. You can enable roaming and IDD from the Blaze Mobile App:
Blaze Mobile app → Select the service → Click the icon next to the service → Manage Service → Change Network Profile → Turn Roaming or IDD on or off
📞 International calling
Yes. Blaze Fusion 50 includes $50 of international calling value per active service, per month. This can be used for eligible standard international calls, SMS and MMS made from Australia to eligible international destinations.
You can enable IDD directly from the Blaze Mobile app:
Blaze Mobile app → Select the service → Click the icon next to the service → Manage Service → Change Network Profile → Turn IDD on or off
You receive $50 of international calling value each month for every active Blaze Mobile service. The international calling value is not shared between services on the same account.
No. The $50 is an international calling value, not a cash credit. It can only be used towards eligible standard international calls, SMS and MMS made from Australia. It cannot be used for other services or redeemed for cash.
You can call eligible international destinations listed in the Blaze Mobile International Calling Rate Schedule. Rates vary by destination, so please check the current Rate Schedule before making a call to confirm the applicable rate.
Your international calling value is used against the applicable international calling rate when you make the call.
Once your $50 monthly international calling value has been used, PAYG international calling rates apply. These additional charges are billed in arrears and will appear on your next monthly bill. The rate depends on the destination — please refer to the current Blaze Mobile International Calling Rate Schedule for destination-specific rates.
No. Your $50 international calling value does not roll over. Any unused value expires at the end of your monthly billing period.
No. The international calling value is allocated per active service and is not shared or transferable between services on the same account. Unused value also expires at the end of the monthly billing period and does not roll over.
No. The $50 international calling value applies to international calls originating in Australia. It does not apply when you are overseas and using international roaming. If you are overseas, your usage is subject to the applicable Blaze Mobile international roaming terms and charges.
International calling (IDD) is when you are in Australia and call an international number. International roaming is when you take your Blaze Mobile service overseas and use it while travelling. Your $50 international calling value applies to international calls made from Australia; international roaming is separate and is not included in your monthly plan inclusions.
No. Your unlimited standard national calls are for calls to standard Australian numbers. International calls are charged separately and use your included $50 international calling value first, followed by PAYG international rates once that value has been exhausted.
Yes. Your $50 international calling value can be used for standard international calls, SMS and MMS made from Australia to eligible international destinations.
No. Premium services, satellite services and special numbers are not included unless Blaze Mobile expressly enables them. Your international calling value is intended for eligible standard international calls, SMS and MMS.
Your included $50 international calling value is applied at the time of each eligible call. If you incur charges after your $50 value has been exhausted, those charges are billed in arrears and applied to your next monthly bill.
The Critical Information Summary (CIS) confirms that Blaze Mobile may provide usage alerts for data, but it does not specifically guarantee an alert at a particular threshold for international calling.
If you want to avoid PAYG international calling charges, you should monitor your international calling usage and avoid making further chargeable international calls once your included $50 value has been used. Blaze Mobile's Standard Form of Agreement (SFOA) also places responsibility on customers to monitor International Calling usage.
The current international calling rates are published in the Blaze Mobile International Calling Rate Schedule.
Yes. Each active Blaze Mobile service receives $50 of international calling value per monthly billing period. The value expires at the end of each monthly billing period and does not roll over.
If you cancel your service, any unused international calling value is not refundable or redeemable for cash. You remain responsible for outstanding charges, including international calling charges that have been incurred but have not yet been billed.
Your $50 international calling value is a value allowance, rather than unlimited international calling. A charge may appear if:
- your $50 monthly international calling value had already been exhausted;
- the call was to a destination or number that is not covered by the included value;
- the service or usage was otherwise excluded; or
- the call was made while roaming overseas rather than from Australia.
Please contact Blaze Mobile as soon as possible if you have a question or dispute about a charge. You can contact Blaze Mobile on support@blazemobile.com.au, through chat in the Blaze Mobile app, or by calling 02 7804 4211. If you dispute a charge, please contact Blaze Mobile as soon as possible and continue paying any undisputed amounts by their due date.